FAQ’s
Common Questions
Can I order over the phone?
Yes, if you prefer not to order your goods online you can easily call us and our dedicated staff will take you through the buying process manually.
What is your minimum order?
We have no minimum quantity, with the exception of business cards which require a starting amount of 100!
What is your turnaround time?
We aim to send your order out the same working day! However, our standard turnaround time is 2-3 working days. If you have a specific deadline in mind or any requests please don't hesitate to contact us further.
Do you offer custom sizes?
We do! Maximum size for small format prints: SRA3, Maximum size for large format prints: 42'' width. Please contact us via our contact form, Email or give us a ring: 01253 624402 and we'll see what we can do.
Can I order several differently designed posters at the same time?
No i'm afraid. You must Individually upload one design/file at a time. Place “1” in the quantity box & when you reach the cart, click on “continue shopping” to repeat the process and add your other designs/files.
Can you print my digital files?
We can! You can send us your digital artworks via Email in the format of a 300dpi pdf with a note on the size and material you would like it printed on.
Do you offer artworking or editing?
We do! All of our team have a design background to help you with any design queries. Please contact us via our contact form, Email or give us a ring: 01253 624402 and we'll see what we can do.
Do you offer a framing service?
We do not unfortunately. However, we do offer Economy and Gallery frames to purchase in an array of colours and A sizes.
Do you offer any more services/products that aren't listed, such as roller banners for example?
We do! We can outsource products such as: roller banners, laminated business cards, folded leaflets etc with our set up service and a great price. Contact us with your specific product in mind and we can provide you with a quote and more information.
What are ‘A’ sizes??
A0 = 841 x 1189mm - 33⅛ x 46¾ inch
A1 = 594 x 841mm - 23⅜ x 33⅛ inch
A2 = 420 x 594mm - 16½ x 23⅜ inch
Can you send my order direct to my customer?
We certainly can. If you wish for 'white labelled' please state so in our notes section upon checkout.
My parcel is late, what do I do?
If your parcel has still not arrived after the delivery time stated for your region on our our delivery information section then please contact us.
My parcel has arrived damaged, what do I do?
If your parcel has arrived damaged please leave the parcel as it arrived complete with the original packaging and contact us immediately.
How do I contact you regarding my order?
Please contact us using the form on the Contact page. We will get back to you as soon as possible (within 24 hours Mon-Fri). Alternatively, give us a call on 01253 624402
Can you invoice me for my order?
Local Government & Schools and Colleges may order simply by posting or emailing their order to us. Regular high volume commercial purchasers may apply for a 30-day credit account by contacting our head office on 01253 624402 and asking for our Credit Control department.
How long will my prints last?
Our posters are printed using the very latest reprographic processes, offering high quality results. Anything printed on our large format printer is rated 6 on the blue wool scale for light fastness. Therefore, fade resistant in the right storage conditions, humidity, position etc.
I don’t want to receive any more newsletters, can I unsubscribe?
If you do not wish to receive any more newsletters either reply to your last newsletter and put ‘unsubscribe’ in the subject field or simply contact us with your request.
Is it safe to shop on our website?
Yes! We use the very latest technology to ensure our customer’s information is safe. Our website is hosted on secure web servers and online payment is taken through one of the UK’s leading payment providers.